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1
Products and their Applications
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Attributes of Engineered Hardwood Flooring
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Attributes of Solid Wood Flooring
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Properties of Hardwood Floor Installation
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Types of Carpet Construction
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Broadloom vs Carpet Tile
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Characteristics of Carpet Fibers
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Types of Carpet Cushion
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Types of Vinyl Flooring
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The Need for Trims and Transitions
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2
Sales Associates
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Competitive Shopping | Learning Module
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Competitive Shopping | Quiz
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Counting Traffic and Calculating Close Rates | Learning Module
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Counting Traffic and Calculating Close Rates | Quiz
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Curbing Negotiations | Learning Module
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Curbing Negotiations | Quiz
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Effective Customer Engagement Strategies | Learning Module
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Effective Customer Engagement Strategies | Quiz
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Handling Objections | Learning Module
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Handling Objections | Quiz
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How to Properly Rotate Customers | Learning Module
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How to Properly Rotate Customers | Quiz
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Maintaining the Sales Floor | Learning Module
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Maintaining the Sales Floor | Quiz
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Proper Qualifications of Customers | Learning Module
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Proper Qualifications of Customers | Quiz
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Time Management | Learning Module
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Time Management | Quiz
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3
Selling More Than The Floor
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Dealing with Substrates Up Front
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Takeaways | Dealing with Substrates Up Front
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Display For Success at the Bottom Line
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Takeaways | Display For Success at the Bottom Line
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Distinguish Your Store Through Installation
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Takeaways | Distinguish Your Store Through Installation
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Is it Flooring or is it Floor Covering?
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Takeaways | Is it Flooring or is it Floor Covering?
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It's Not Always Who You Know - It's Who Knows You
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Takeaways | It's Not Always Who You Know - It's Who Knows You
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Scheduling Home Visits Professionally
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Takeaways | Scheduling Home Visits Professionally
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Are You Proactive or Reactive?
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Takeaways | Are You Proactive or Reactive?
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The Customer Is Not Always Right
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Takeaways | The Customer Is Not Always Right
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Building Rapport with the Customer
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Takeaways | Building Rapport with the Customer
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Leaders Lead By Example
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Takeaways | Leaders Lead By Example
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Linking Knowledge to the Bottom Line
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Takeaways | Linking Knowledge to the Bottom Line
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Nothing is More Important than Attitude
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Takeaways | Nothing is More Important than Attitude
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Manager or Facilitator?
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Takeaways | Manager or Facilitator?
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Recognizing Your Stores Unique Capabilities
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Takeaways | Recognizing Your Stores Unique Capabilities
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Stress "Made In America"
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Takeaways | Stress Made In America
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Sales People and the Bottom Line
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Takeaways | Sales People and the Bottom Line
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Selling the Value of Services Offered
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Takeaways | Selling the Value of Services Offered
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With Cushion, Softer is Not Always Better
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Takeaways | With Cushion, Softer is Not Always Better
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Qualifying is a Two Way Street
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Takeaways | Qualifying is a Two Way Street
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Mentoring the Effective Sales Tool
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Takeaways | Mentoring the Effective Sales Tool
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Final Impression
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Takeaways | Final Impression
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The More You Learn The More You Earn
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Takeaways | The More You Learn The More You Earn
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Keeping Motivated
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Takeaways | Keeping Motivated
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Everyone Plays A Role
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Takeaways | Everyone Plays A Role
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How to Define Best
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Takeaways | How To Define Best
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I Was Born Ready
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Takeaways | I Was Born Ready
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Get the Least Desirable Task Out of the Way First
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Takeaways | Get the Least Desirable Task Out of the Way First
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Don't Forget to Say Wow
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Takeaways | Don't Forget to Say Wow
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Everyday is a Lesson
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Takeaways | Everyday is a Lesson
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Do Your Job
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Takeaways | Do Your Job
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Conducting Positive Sales Meetings
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Takeaways | Conducting Positive Sales Meetings
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Celebrate Milestones
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Takeaways | Celebrate Milestones
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Building an Effective Sales Team
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Takeaways | Building an Effective Sales Team
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A Positive Shopping Experience Sells
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Takeaways | A Positive Shopping Experience Sells
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4
Sales Management
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Completing Observations | Learning Module
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Completing Observations | Quiz
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Holding Effective Sales Meetings | Learning Module
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Holding Effective Sales Meetings | Quiz
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Setting Goals with Sales Staff | Learning Module
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Setting Goals with Sales Staff | Quiz
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Setting Performance Standards | Learning Module
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Setting Performance Standards | Quiz
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True Measurement of Sales Performance | Learning Module
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True Measurement of Sales Performance | Quiz
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5
Management | Financials
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Building an Advertising Budget | Learning Module
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Building an Advertising Budget | Quiz
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Calculating Breakeven | Learning Module
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Calculating Breakeven | Quiz
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Change Order Policies | Learning Module
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Change Order Policies | Quiz
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Creating a Budget | Learning Module
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Creating a Budget | Quiz
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Creating a Strategic Plan | Learning Module
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Creating a Strategic Plan | Quiz
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Financial Ratios 101 | Learning Module
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Incentive Based Compensation Plans | Learning Module
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Incentive Based Compensation Plans | Quiz
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6
Management | Merchandising
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Innovating Pricing Strategy | Learning Module
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Innovative Pricing Strategy | Quiz
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Low Price Guarantee | Learning Module
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Low Price Guarantee | Quiz
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Obsolescence Plans | Learning Module
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Obsolescence Plans | Quiz
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Open to Buy | Learning Module
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Open to Buy | Quiz
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Setting Optimal Inventory Levels | Learning Module
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Setting Optimal Inventory Levels | Quiz
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Simple Marketing Strategies | Learning Module
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Simple Marketing Strategies | Quiz
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Pricing Showroom Floor | Learning Module
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Pricing Showroom Floor | Quiz
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7
Management | Organizational
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Conducting Effective Exit Interviews | Learning Module
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Conducting Effective Exit Interviews | Quiz
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Conducting Effective Management Meetings | Learning Module
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Conducting Effective Management Meetings | Quiz
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Conducting Employee Appraisals | Learning Module
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Conducting Employee Appraisals | Quiz
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Creating Job Descriptions and Transition Plans | Learning Module
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Creating Job Descriptions and Transition Plans | Quiz
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Effective Interviews | Learning Module
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Effective Interviews | Quiz
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Employee Handbook | Learning Module
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Employee Handbook | Quiz
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Finding Your Next Great Employee | Learning Module
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Finding Your Next Great Employee | Quiz
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Managing Millennials | Learning Module
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Managing Millennials | Quiz
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Retaining Productive Employees | Learning Module
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Retaining Productive Employees | Quiz
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Succession Planning | Learning Module
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Succession Planning | Quiz
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Training Plans | Learning Module
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Training Plans | Quiz
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Course curriculum
Free Yearly Subscription with $100 Annual Foundation Donation
The Sales & Business Management Subscription includes access to modules focused on business financials, merchandising, organizational and sales management, selling techniques, customer relations, and process improvement. Must be a current WFCA Member and a contributor to either of our two Foundations (FCIF or FCEF) to subscribe. Please contact the WFCA at awelch@wfca.org or call 706.217.1183
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$100.00 / year
Regular price